Wednesday, May 25, 2016

Airport Etiquette for an Uber Driver

Today's moment is brought to you by Uber. It's an explanation to why we (your Uber driver) have certain criteria to follow when picking and dropping you off at the Sacramento International Airport. This will be a lengthy post but one that will give full understanding to the very confusing topic of, "Why can't I?"


Sacramento International Airport (SMF)

DROP OFFS

All Uber vehicles are able to drop off passengers curbside at SMF outside the terminal doors.

PICK UPS

Below are details on where you can wait for Airport Requests and where to meet your rider at the SMF airport. Please read everything below because not following the guidelines below may result in you receiving a citation. Uber will not reimburse any citations received as a result of not following the guidelines explained below. Partners are required to pick riders up at specific zones at Terminals A & B. At Terminal A, passengers can be picked up at the West Curb at the Northwest corner of the terminal. At Terminal B, passengers can be picked up at the West Commercial Curb of the Arrivals gate.

TERMINAL A

TERMINAL B
CELL PHONE LOT

HOW YOUR PICK UP GETS ASSIGNED

Airport pick up requests can only be received if you are in the Airport First-In First-Out (FIFO) zone, see the shaded area in the image below. This zone includes an area south of I-5, west of SR-99 and east of the Sacramento River. Airport property is not part of the FIFO zone, and once you drive onto airport property, you will NOT be able to accept new rides. Keep in mind that there may be posted parking restrictions in certain areas. Obey posted parking restrictions. Uber will not reimburse any citations received while in a restricted parking area. Please note, if there are commercial vehicle restrictions posted, those restrictions apply to ALL Uber partners displaying the Uber "U" Tradedress or logged onto the Uber Partner app. These restrictions may apply in any of the areas within the FIFO zone. When you drive into the Airport FIFO zone (see map below), you will automatically be placed in line for the next airport request. The line is first-in, first-out. This means the person who has been waiting in the zone the longest will receive the next pick up request. Unlike regular requests, a request will go to the first partner in line, not the partner located closest to the request. As such, where you are waiting inside the FIFO zone does not affect your place in line. If you need to go offline or drive outside of the FIFO zone for any reason, please be aware that you will lose your spot in line. To be fair for all driver-partners, if you come back online or drive back into the waiting zone after leaving, you will be placed at the back of the line.&nbsp;<strong>If a rider cancels their trip, you will remain at the front of the line.

FIFO (First In, First Out) Waiting Area
* All information within the line breaks has been copied from the Sacramento Uber website.


Need to be picked up or dropped off at the airport? No worries! I can be where you need me to be, hit me up by telephone/text: 916-790-3717, by email: WhyDriveCA, on Twitter: @ca_whydrive or on Facebook: WhyDriveCA with the time and location. Let me get you there!

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